Commuters using Richmond Station have reported widespread issues with Transport for London (TfL) contactless payment systems, leading to incomplete journeys and significant overcharges.

Passengers told Richmond Nub News that since early April, the station's barriers have failed to register contactless taps when entering or exiting.

This has resulted in journeys being recorded as 'unknown' on TfL's online system and charges of up to £30 per day being deducted automatically.

One commuter described it as a "huge issue," adding: "The barriers aren't registering people tapping in or out to start or finish their journeys.

"There's been no information provided and people are being charged significant amounts without knowing."

Frustrated travellers also took to X (formerly Twitter) to raise the issue publicly.

One user wrote: "@TfL why have I been overcharged for an 'incomplete journey' on four separate occasions this month after your systems failed to recognise me tapping on/off at Richmond. Sort it out."

Another commented: "I would like to report a problem with the card reading system at Richmond Station. Since 2nd April it hasn't recognised touch ins and outs, and I've been falsely charged for every journey."

TfL has confirmed that the issue was fixed on 8 April (credit: Cesar Medina).

TfL confirmed the issue, blaming a communications fault with the station's systems. 

A spokesperson said: "Due to a communications issue at the station, some pay-as-you-go with contactless customers may have received incomplete journeys after touching in and out at Richmond station recently.

"We have worked with our contractors to resolve this, and the issue was fixed on Tuesday 8 April. Customers are in the process of having their fares automatically corrected, and no other stations have been affected.

"Oyster card customers were not affected by this issue."

TfL said its ticketing system is designed to automatically correct fares for customers who regularly make the same journey and are unable to tap in or out properly.

Affected passengers can also review their journey history at www.tfl.gov.uk/fares or via the free TfL Go app.

"If any customer has not been refunded within 48 hours, they should contact TfL's customer services who can ensure they pay the correct fare," the spokesperson added.

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