We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As the Product Analyst, you'll have a key role working between the business and our technology teams. You'll be responsible for defining business requirements; scoping product enhancements; supporting procurement and compliance processes; and driving changes to customer service technology and processes across the Sky OTT propositions in the UK, ROI, AU, ES and US, including the EU wide Sky Showtime proposition. This role has a focus on the translation technology within our Salesforce platform. What you'll do

• Understand the business objectives and requirements across Customer Management, localised team Operations, Digital Help, CRM and Technology teams

• Work closely with the Service Technology team to support on business process optimisation

• Work closely with the business stakeholders to triage and verify new work requests for product capability

• Work closely with the Product Owner and third-party suppliers to carry out translation, translation memory and glossary updates, and to identify and implement improvements and efficiencies across our Telephony, Surveying and Knowledge platforms

• Support on platform license procurement, liaising with finance, and tracking of utilisation to oversee planned vs actual cost

• Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area

• Communicate plans, changes and updates to the wider stakeholder network with input from Service Technology team members and the wider team

What you'll bring

• Passion for Improvement: "A keen eye for spotting customer-centric improvements and a solid understanding of successful product management.

• Data Savvy: "Experience in leveraging data and insights to make informed decisions and recommendations.

• Dynamic Environment Adaptability: "Enjoy working in a fast-paced, innovative environment with strong prioritisation skills and flexibility.

• Stakeholder Management: "Proven track record of establishing successful business relationships and influencing stakeholders at all levels.

• Proactive and Integrity: "Self-motivated to complete tasks, seek improvements, and willing to speak up on difficult issues while asking for help when needed.

• Technical and Industry Experience: Experience with CRM platforms, Agile methodologies, and tools like Microsoft Office, Miro, Asana, Jira, and Confluence. Familiarity with Salesforce and its integration capabilities is beneficial.
• Experience speaking a second language is desirable for this role

Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.