'Water supplies back to normal' as repairs continue on Richmond hill after pipe burst

By Cesar Medina 23rd Jul 2025

Thames Water confirms the burst pipe on Richmond Hill has been fixed, but gas network repairs are still ongoing (credit: Thames Water).
Thames Water confirms the burst pipe on Richmond Hill has been fixed, but gas network repairs are still ongoing (credit: Thames Water).

Emergency repair work continues today (Wednesday, 22 July) on Richmond Hill, where a 14-inch high-pressure water main burst in the early hours of Sunday morning (20 July).

The incident occurred outside Glenmore House and led to the closure of Richmond Hill, as Thames Water engineers were initially unable to shut off the broken main due to a valve failure.

Thames Water has now confirmed that the damaged pipe has been fixed and water supplies in the area should have returned to normal.

The now fixed water pipe at Richmond Hill (credit: Thames Water).

Thames Water said: "We've fixed the broken pipe at Richmond Hill Court, TW10, and water supplies should be back to normal.

"Unfortunately, some water entered the gas network. Cadent Gas are working hard to resolve this with us assisting them.

"If you're having issues with your gas supply due to the burst, please call Cadent on 0808 164 0819 or visit their website for the latest updates.

"To protect both the public and our teams, traffic management equipment is in place while works are completed in the road. We're sorry for any disruption this may cause to local traffic.

"If you're on our Priority Services Register, bottled water has been delivered to you as a precaution."

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