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Richmond commuters doubt TfL’s crackdown on loudspeaker travel will work

By Cesar Medina 31st Aug 2025

TfL has launched a campaign against passengers playing music and calls out loud, but Richmond travellers say posters alone would not solve the problem (credit: Cesar Medina).
TfL has launched a campaign against passengers playing music and calls out loud, but Richmond travellers say posters alone would not solve the problem (credit: Cesar Medina).

Richmond commuters have been reacting to Transport for London's new campaign aimed at tackling "disruptive behaviour" from passengers who play music or make calls on loudspeaker while travelling.

TfL has launched posters and social media messaging across the Elizabeth line this week, with the campaign set to extend to other services in the autumn.

The move comes after a survey of 1,000 passengers found that 70% said they found films, music and calls played out loud a "nuisance."

But Richmond travellers told Nub News they doubt the campaign will make a real difference unless rules are enforced.

Resident Kirsty Chilton said: "Unlikely to make a shred of difference unless actually enforced, since if the people who do it had any decency, they wouldn't be doing it in the first place.

(Oh, and unless you enjoy receiving a mouthful of aggressive abuse, you won't want to be enforcing it)."

Helena Baptista agreed: "Bla bla bla. What about a penalty on the spot?"

Adam Lazowski said: "Good luck enforcing this."

Peter King added: "Too difficult. Can anyone tell me if they have seen any British Transport police lately?"

One local commuter believes better mobile phone reception on the Tube will only make matters worse.

Andre Demetri said: "It will get worse as mobile signal coverage extends underground. It's already bad on the Overground service. It won't be policed properly and any fancy posters will be ignored."

The new posters encourage passengers to wear headphones on the network (credit: TfL).

TfL insists the campaign is about encouraging courtesy among passengers and promoting a stress free environment .

Emma Strain, TfL's Customer Director, commented: "We want everyone to have a pleasant and comfortable journey on our services.

"Better mobile coverage on our network means we're more connected than ever, and while that means we can stream music and shows and make calls on the go, we must be considerate of others.

"Most people use headphones, but even just a small number of people not doing so can create an unpleasant or even stressful environment for others."

Large sections of the Tube already have mobile coverage, with rollout expanding to key stations such as Green Park and King's Cross St Pancras later this year.

TfL, working with Boldyn Networks, plans to bring high-speed 4G and 5G coverage across the Underground, DLR, Elizabeth line and Windrush line by 2026.

READ MORE: Richmond mum turns personal struggles into thriving £190k virtual assistant business.

     

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