Cleaning Supervisor - Thames Ditton, Surrey

Job Type: Full Time / Part Time

About Us:

Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.

Job Purpose:

As Cleaning Supervisor at Colets Health Club, you will play a key leadership role in maintaining the exceptional standards expected within a private members' health club serving over 5,000 members. This is a hands-on supervisory position responsible for ensuring the consistent delivery of high-quality cleaning services across all club facilities.

You will lead, develop and inspire the cleaning team, ensuring all areas of the Club reflect our core values: Authentic, Supportive, Welcoming, Motivated, Friendly and Proud. Your leadership will directly contribute to delivering an outstanding environment in which members feel valued, comfortable and confident in our standards.

Role and Responsibilities:

Member Experience:

• Maintain a visible presence within the Club, supporting members in a friendly, approachable and professional manner.
• Respond promptly and effectively to member queries or concerns relating to cleanliness.
• Work collaboratively with other departments to ensure a seamless and welcoming member experience.

People:

Leadership & Team Development

• Supervise, support and motivate the cleaning team to deliver excellence in all areas of the Club.
• Lead by example, demonstrating professionalism, pride and a positive attitude at all times.
• Train, coach and develop team members to ensure consistent adherence to Club standards and procedures.
• Conduct regular quality inspections and provide constructive feedback to maintain exceptional presentation.
• Ensure all team members are appropriately trained, uniformed and equipped to perform their duties safely and effectively.

Operations:

• Oversee daily cleaning operations across all facilities, including gym floors, studios, changing rooms, poolside areas, treatment rooms and communal spaces.
• Maintain high standards of hygiene, cleanliness and presentation in line with the expectations of a premium
• private members' club.
• Implement and monitor cleaning schedules to ensure efficiency and thoroughness.
• Train staff in the safe and effective use of modern cleaning equipment and technologies.
• Manage stock levels of cleaning consumables and equipment, ensuring timely ordering and cost control.

Health & Safety Compliance:

• Ensure full compliance with all health and safety legislation and Club policies.
• Conduct risk assessments where required and promote a strong culture of safety awareness within the team.
• Ensure COSHH regulations are adhered to and that all materials are stored and handled correctly.

Cultural / Values

• Commit to the company values and personality.

Our Values:

• Authentic - We are not-for-profit. We are inclusive, unpretentious and trustworthy
• Supportive - We genuinely care - We are supportive of our community, members and each other
• Welcoming - Not just another corporate gym - We do things a little differently
• United - Coming together on the journey - Developing a unified and capable team committed to our vision

Our Personality:

• Friendly - Outgoing - enthusiastically engages with both colleagues & members
• Motivated - Positive - Brings a 'can-do' energy that brightens up those around them
• Proud - Engaged - Part of the team, driven to make a genuine contribution

Be aware of the core business anchors of Colets and embed them into your department:

• Create the right environment
• Being a Great place to work
• Going Beyond Member Satisfaction
• Fuelling Surplus to Reinvest

KPI's:

• Member NPS Score

Qualifications / Educational Requirements:

• COSHH & Manual Handling (can be trained)

Preferred Skills and Experience:

• Proven experience in a supervisory role within cleaning, hospitality, leisure or a similar environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Highly organised with excellent attention to detail.
• Confident communicator, comfortable interacting with staff, members and visitors.
• Proactive, dependable and able to work independently using your own initiative.
• Flexible to work a combination of early morning and evening shifts across a 7-day rota as required.

Personal Qualities:

• Motivated, friendly, and approachable.
• Proud of delivering high-quality service.
• A can-do attitude with the ability to solve problems under pressure.
• Passionate about making a difference in a not-for-profit environment.

At Colets Health Club, we take pride in our community. As Cleaning Supervisor, you will embody our values every day - creating an environment that is not only impeccably maintained but also genuinely welcoming, supportive and reflective of the high standards our members expect.