About the role

The role is to focus on reviewing all operations, processes, procedures and management practices to ensure a safe, efficient and effective Green Spaces service, including:

• Green spaces, including playgrounds, sports pitches and a range of other community facilities
• Countryside estates, including our such as our commons and open spaces
• Cemetery services

You will be based at the Civic Centre in Esher. Although a number of the team work out on sites around the borough so travel will be required. There will also be opportunities for working remotely.

The main purpose of the role:

As the Process Improvement Lead, you will be responsible for reviewing and streamlining processes and procedures across the Green Spaces team, ensuring that all are following safe practices, working efficiently and effectively, and that there is consistency across the service provided.

You will also be responsible for looking at how we implement and embed new practices within the teams providing support and effective training

Specific duties and responsibilities

Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.

Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.

Identify the necessary training requirements to meet the needs of the processes.

Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.

Person specificationEssential

• Degree or equivalent demonstrable experience
• Management qualification or equivalent demonstrable experience
• Experience in successful change management, improving processes in a public facing service or similar
• Strong problem solving, analytical and evaluation skills
• Ability to communicate effectively with a range of stakeholders and at all levels
• Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
• Flexible and adaptable work style
• Diplomatic, tactful and capable of being assertive
• Current driving licence and ability to travel between different locations within the borough

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