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Housing and Support Officer

Where

Surbiton

What

Other

Type

Permanent

Salary

29236 Annual

Housing & Support Officer

About the RoleWe are seeking a compassionate, proactive, and organised Housing & Support Officer to join our client's supported housing service. You will work directly with residents who require housing-related support, helping them stabilise, grow, and move towards independent living.

Hours: 35 hours per week (8:00am - 2:00pm, 10:00am - 4:00pm and 2:00pm - 8:00pm, must be available for all)1 in 5 weekends, 10 - 6 pm on Saturday and Sunday

Salary: £29,235.65 per annum

Location: Surbiton

Key Responsibilities

  • Provide day-to-day housing management and support to a caseload of residents
  • Monitor rent accounts, ensuring all payments are made and taking early action to prevent arrears
  • Complete resident intake, assessments, and required paperwork
  • Carry out Outcome Star assessments and co-create personalised support plans
  • Work collaboratively with internal teams to ensure residents receive holistic support
  • Promote engagement in education, training, employment, volunteering, and progression opportunities
  • Support residents to identify suitable move-on accommodation
  • Investigate and address anti-social behaviour sensitively and effectively
  • Conduct wellbeing checks, facility checks, and maintain accurate records
  • Follow safeguarding procedures and report concerns appropriately

What We're Looking For

  • Experience supporting vulnerable people (housing, social care, youth work, advice, or similar)
  • Strong communication and interpersonal skills
  • Confidence managing challenging situations professionally

To find out more, call Laura de Ste Croix on or apply with your CV to . Venn Group is an equal opportunities employment agency

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