Location: On-site (Chessington, KT19)Employment Type: Full-time

About the Company

A growing UK technology company specialising in professional broadcast and audio transmission equipment is seeking a motivated and technically minded individual to join their team. The business supplies products worldwide to broadcasters, integrators and distributors, and is expanding rapidly across international markets.

The Role

This is a unique hybrid position that blends hands-on manufacturing engineering with customer-facing technical support. You will be involved in assembling and testing electronic products while also supporting customers throughout the full product lifecycle - from pre-sales queries to after-sales troubleshooting.

It's an ideal opportunity for someone who enjoys both practical engineering and engaging with end users.

Key Responsibilities

Manufacturing / Engineering

• Assemble light PCB and mechanical components
• Conduct product testing and quality checks to ensure performance standards
• Use test equipment such as multimeters, signal generators, and spectrum analysers
• Fault-find and troubleshoot electronic units
• Record test results and maintain accurate technical documentation
• Collaborate closely with engineers on product design improvements

Customer Support

• Respond to customer enquiries via email, phone, WhatsApp and online channels
• Provide remote troubleshooting and installation guidance
• Maintain strong customer relationships and ensure high satisfaction
• Escalate complex technical issues to engineering where required

About You

Essential:

• Background or degree in Electronics, Audio, RF, Telecommunications, IT or similar
• Strong communication skills (English)
• Ability to produce / maintain technical documentation
• Customer-focused mindset with strong problem-solving skills
• Proficient with Microsoft Office tools

Preferred:

• Previous experience in a similar customer-technical role
• Additional languages (e.g. Spanish)
• Familiarity with CRM systems and international customer communication
• Experience using test instruments (multimeter, oscilloscope, RF equipment)

What's On Offer

• Career development path, with opportunities to move into Technical Specialist or Product Management roles
• Full training provided in broadcast technology and RF systems
• Supportive and flexible working environment
• Competitive salary + performance-related incentives
• Visa sponsorship available after 12 months
• Open to graduates looking to start their career