About the role Business Support Officer

Promoting and providing support to our training centre, ensuring our training, meetings and conferences

are supported to the highest service standards. Liaising with a range of professionals both internal to the

team and external. Supporting the Workforce development leads by designing engaging content for

promotional emails, social media and web pages. Working with the Events Training & Facilities Manager

to oversee building maintenance for the Twickenham Training Centre. Providing administrative support

in promoting workforce development services and exploring different ways the service can diversify its

offer.

About you: our role specification Business Support Officer

Qualifications

Educated to a GCSE level C or above (or equivalent) in Maths and English

Skills and experience

Experience of working in a business support capacity providing a wide range of

administrative support

Good customer service skills - interacting with internal and external users is core

requirement including routine enquiries from members of the public, which could be face

to face, receiving and responding to incoming communication

Experience of keeping basic records, both manual and electronic, including confidential

records, filing documents accurately recording information and archiving files and in a standard

format, good with spreadsheets

Knowledge of how to collate statistical information and reports in line with agreed plans

Some project management support experience - updating registers, research and organising

communications

Experience of creating engaging content for promotion via social media and websites.

Previous experience working within a public sector service (education or children's services) is

desirable

Collaborative in approach able to work with others to produce the best overall results

Excellent attention to detail, meticulous in checking own work to ensure accuracy and

Business Support Officer

A passion for Achieving for Children's vision, mission and values (trust, empower. respect) to

support children and young people to live safe, happy, healthy and successful lives.

Able to use a range of digital hardware or software and be digitally literate to support your work

effectively i.e. microsoft or Google software.

Strong organisational abilities including: time management, creative-thinking, problem-solving

and multitasking.

Able to work flexibly as part of a team and independently with limited management oversight to

achieve deadlines

Personal determination, drive, energy and ambition to overcome obstacles, achieve challenging

objectives, celebrate success and deliver excellent outcomes for children.

Commitment to resource-sharing and collaborative working within Achieving for Children.