Jobs in Richmond

Full-time, Richmond, Complaints Advisor, Fully office-based, Temporary Your new company A social housing and shared ownership housing company based in Richmond is looking for a 2-month temporary Complaints Advisor to join their team. This role is to start as soon as possible, and you must be immediately available to start.Your new role As a Complaints Advisor, you will be responsible for handling escalated complaints and carrying out investigations into complex and formal complaints, ensuring the customer is kept up to date on the status of the complaint with suitable resolution. You will work collaboratively with other teams and take ownership to respond to Councillors, MPs and the Housing Ombudsman within agreed SLA times. You will be responsible for identifying any trends within the complaints process, raising safeguarding concerns and avoiding complaints reaching escalation higher up. What you'll need to succeed For this role you will be required to have customer service experience, ideally handling escalated complaints within the housing industry. You will be required to handle complaints in an effective and empathetic manner and ensure the customers are provided with the right resolution. Experience dealing with complex case management is desired with CRM system knowledge. You will be able to work well within a team and independently, as well as work collaboratively with other departments and stakeholders. Excellent organisational and prioritisation skills are required as well as beng able to learn new systems quickly.What you'll get in return You will work 36 hours a week, Monday to Thursday 9am - 5:15pm and Friday 9am-5pm. The role is paying £19 per hour PAYE. This company has some exciting benefits, including a 29-day holiday plus bank holidays, additional days off (moving home, getting married etc), Mental Health support channels and much more. This role is fully office-based.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Handling inbound calls and emailsProcessing sales and purchase ordersSending updates and technical information to customersManaging pro forma invoices and chasing paymentsCoordinating with suppliers and engineers to ensure accurate parts orderingGenerating reports and maintaining inventory recordsAdvising on delivery schedules and resolving queries

Service Administrator job using Clik Service software - Richmond - Permanent job - £36,000 - £40,000 Your new company A fantastic new opportunity to work for an ethical engineering and maintenance business with a wide range of clients in commercial and public sector businesses who are looking to hire an experienced Service Administrator to work within the maintenance and small words division, where they use CAFM software, which is imperative for this position.This role is based locally to Richmond is fully on-site and has free parking available. Your new role Your new role will be to work closely with the MD and Operations Manager, managing engineers and providing support to project managers, working on climate projects and duties as required, providing outstanding customer satisfaction and leading/controlling and motiving a team of field-based engineers.In addition, you will use your technical expertise to provide guidance and support to field engineers with maintenance, fault diagnosis and repair of air conditioning equipment, understanding the driving factors of financial performance and looking at trends and performance to identify issues using CAFM software.What you'll need to succeed Have experience working in a similar industry with working knowledge of CAFM software and have experience managing and scheduling for engineers and repairs and experience working within engineering and small works maintenance administration.What you'll get in return In return you'll be offered a competitive salary of between £36,000 - £40,000, 25 days plus bank holidays, free parking on site, pension. Hours are Monday to Friday 8.30-5.30pm, fully based in the office.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Finance Administrator, Teddington, Full-time, temporary Your new company We are seeking a proactive and highly organised Administrative Assistant to work for an organisation in Teddington. This is a fantastic opportunity for someone to work within a finance department, providing administrative support. This is a hybrid role, working 3 days a week in the office. You'll be based in modern offices, with excellent transport links and on-site parking.Your new role In this role, you'll work alongside the Admin Manager & Transactions Manager to ensure that the supplier inbox is maintained, responding to queries and liaising with internal stakeholders. Key duties include: - Provide general administrative support to the team and management- Manage inboxes, handling supplier queries- Handle incoming calls, emails, and correspondence- Maintain and update filing systems and databasesWhat you'll need to succeed You'll need previous administration experience, having managed a team inbox or worked alongside a finance team. Accounting experience is not required and this is not an accounts position. You'll live locally to Teddington and be immediately available to start. There will be a one-stage interview process on teams.What you'll get in return You'll receive an hourly rate of £15-16/hr plus holiday. Hours are Monday to Friday 9am-5.30pm and free parking is available on site. This is a hybrid working role.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Customer Service Executive job (Sales Administrator) paying £30,000 - Richmond - Ecommerce Business Your new company A fantastic opportunity is available for a Customer Service Executive/Sales Administrator to work for a creative Ecommerce business in the Richmond area. This role has arisen due to an internal promotion and forms part of a small but friendly and stable team. This position is fully based on site and therefore candidates must be living within a reasonable (less than an hour) commute of Richmond.Your new role Your new role will be to work with niche retail customers to maintain records of customer specifications for deliveries, processing sales orders, dealing with pro forma invoices, liaising with the 3PL distribution centre to ensure orders are dispatched on time. You will cross-reference product orders on Oracle, use Excel for stock reporting and work closely with finance regarding payments.What you'll need to succeed In order to be successful you will have strong administrative and customer service experience, ideally within a product-based business such as manufacturing, supply chain, Ecommerce or retail. Experience in order processing, sales administration, customer service within an office environment. You will live within a reasonable commute of Richmond. Bonus points for Excel use and experience using ERP systems.What you'll get in return In return you will be offered a permanent role in this fantastic organisation paying £30,000, with generous holidays of 25 days plus bank holidays, 36.5 hours per week which will be operated between 8.30am - 5.30pm with some degree of flexibility to be scheduled with your manager. Private medical insurance. Please note this is a fully office based role.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #