RINTO Fitness Receptionist/Sales

About RINTO Fitness

RINTO Fitness is a friendly, community-focused gym based in Richmond, London. We offer a wide range of fitness classes — including Reformer Pilates, small-group personal training, and family-friendly sessions — in a welcoming environment for members of all ages and fitness levels. We are proud of the warm, inclusive atmosphere we have built, and we are looking for a receptionist who shares that same spirit.

The Role

As the first point of contact for our members and visitors, you will play a vital role in creating a positive experience at RINTO Fitness. Alongside the smooth day-to-day running of the front desk, this role also has a sales and member engagement dimension — you will be proactive in converting leads, re-engaging lapsed members, and following up with prospective members who have attended a trial session.

Key Responsibilities

Reception & Front of House

• Welcome members and visitors warmly and professionally

• Handle membership enquiries, sign-ups

• Manage class bookings, cancellations, and waiting lists

• Answer phone calls and respond to emails and social media messages in a timely manner

• Process payments and maintain accurate records

• Support instructors and management with day-to-day administrative tasks

• Keep the reception area clean, tidy, and well-presented always

• Assist with onboarding new members and guiding them through facilities

Sales & Member Engagement

• Follow up with leads and prospective members via phone and email to convert enquiries into memberships

• Contact trial and taster session attendees to encourage them to join as full members

• Re-engage lapsed or inactive members through outbound calls and personalized outreach

• Proactively promote membership packages, class offers

• Maintain accurate records of all outreach activity and outcomes in the CRM

What We Are Looking For

• Excellent communication and interpersonal skills — confident on the phone and in person

• Friendly, professional, and reliable — a genuine person

• Comfortable making outbound sales calls and following up with leads in a warm, non-pushy manner

• Strong organizational skills with the ability to multitask in a busy environment

• Comfortable using booking and CRM systems

• Previous experience in reception, customer service, sales, or hospitality role preferred

• Passion for health, fitness, and community

• Flexibility to work mornings, evenings, and weekends as required

What We Offer

• Complimentary gym membership for the duration of your employment

• Discounted class access for family members

• A supportive, close-knit team environment

• Opportunity to grow within the business

How to Apply

Please send your CV and a brief cover letter telling us why you would be a great fit for RINTO Fitness to:

[email protected] 07402939393

We look forward to hearing from you!