Customer Service & Logistics Executive
Salary
Annual
- Customer Service & Logistics Executive
- SAP 4 Hanna
- Hybrid
- Process customer orders accurately and within agreed lead times.
- Verify stock availability and coordinate order fulfillment with third-party logistics providers.
- Manage customer enquiries via email, phone, and other communication channels, delivering a high level of customer service.
- Ensure credit-released orders are processed before daily cut-off times.
- Monitor order progress and proactively resolve any issues affecting customer deliveries.
- Support the achievement and continuous improvement of Customer Service KPIs.
- Identify opportunities to improve processes, procedures, and customer experience.
- Build strong working relationships with customers and internal stakeholders including Sales, Planning, Production, Inventory, Finance, and IT teams.
- Monitor customer service levels and report on stock shortages, product changes, future stock availability, and transport capacity.
- Support supply chain initiatives aimed at improving service levels while reducing operational costs.
- Participate in customer meetings to understand requirements, resolve issues, and strengthen relationships.
- Drive collaborative projects that improve efficiency and service performance.
- Work closely with third-party logistics providers to ensure timely and cost-effective delivery performance.
- Analyse transport costs and identify opportunities for efficiency improvements and cost savings.
- Monitor and report logistics KPIs, ensuring visibility across the wider business.
- Investigate and resolve logistics and supply chain issues that may impact operations.
- Review non-compliance charges, dispute where appropriate, and implement preventative measures.
- Prepare and manage export documentation to support the movement of goods.
- Previous experience in Customer Service, Logistics, Supply Chain, or Order Management.
- Strong communication and relationship-building skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office, particularly Excel.
- Experience working with ERP or order management systems.